Privacy Policy

Family Service of Rhode Island (“FSRI”) believes in protecting the privacy of personally identifiable information gathered from individuals who utilize our services, visit our website and/or donate online, by phone, through mail, or at events. Our Privacy Policy below explains how we collect, utilize and disseminate personal information and may be changed or updated at any time and without notice. Such changes will be posted on our Site. To update your contact or billing information, email subscription, or direct mail preferences, please email Email from spam bots will not be received. 

A. The Information We Collect and How We Use It

FSRI collects and uses both personal and aggregate information, online and offline, for multiple purposes.

Personal Information: Any information or set of information that identifies or could be used by or on behalf of FSRI to identify a natural person. Personal Information does not include information that is encoded, aggregated, anonymized or publicly available information that has not been combined with non-public Personal Information. Examples of different purposes for which we may collect Personal Information include, but are not limited to:

Non-Personal/Other Information: In addition to the Personal Information, we collect additional information that does not personally identify you (collectively, “Other Information), which may include information collected in the following ways:

From your activity on our Site: FSRI collects standard web server traffic pattern information on our website, including general traffic, site usage and length of stay. This information is used to improve our Site, but we do not and will not match usage data with personal information to track individuals.

From Cookies, JavaScript Tags: Information that we collect using technical methods, including, but not limited to “cookies”, JavaScripts tags, web beacons, Flash cookies, and other locally stored objects. Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to enhance your experience using our Site. You may be able to disable cookies and/or other locally stored cookies by disabling them in your browser or on your device.

From Google Analytics: FSRI uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). This service uses cookies to help analyze how users use the Site. The Other Information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on services in the United States. Google uses this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services related to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by disabling them in your browser or in your device. By using this website, you consent to the process of data about you by Google in the manner and for the purposes set out above.

Google Analytics collects information anonymously and reports trends without identifying individual visitors. You can opt out of Google Analytics. For more information about how to opt out of being tracked by Google Analytics across all websites you use, please visit this Google page.

From Tell-a-Friend: If a user elects to use our referral service for informing a friend about our Site, we ask them for a name and email address. FSRI will automatically send the friend a one-time email inviting them to visit the Site. FSRI stores this information for the sole purpose of sending this one-time email.

From You: Information that you voluntarily provide to us that may or may not identify you personally. Examples when you would provide personal information include, but are not limited to making a gift, registering for an event, inquiring about a program or participating in peer-to-peer fundraising campaigns.

From Neon CRM: Neon CRM is the platform that FSRI uses to record donations, event registrations, manage fundraising campaigns and more. As a constituent, you have the ability to create an account, giving you open access to donation records, volunteer hours, etc. An account will only be created per your online request and is not required to donate or volunteer with FSRI.

B. How We Use and Share the Information

FSRI uses the Personal Information and Other Information to provide you services, process your donations, inform you about FSRI and its programs and to improve our services and Site content for you. We may send you solicitations for donations or invitations to special events.

As part of our ongoing efforts to improve the visitor experience to our Site and services, we may analyze the Other Information in aggregate form.

FSRI will not share or sell your email address with third parties. We may send you periodic emails on a variety of topics. You may start or stop receiving such emails at any time by sending an email to

FSRI does not share the personal information of clients or their family members unless they are donors as well. We occasionally make the names of postal addresses of our donors available to other reputable non-profits through a third-party mailing agent for limited use. We have found this to be the most cost-effective manner in which to increase the awareness of FSRI and our need for support. You may request that we withhold your mailing information from any list exchanges with other non-profits via email to, email from spam bots will not be received, via telephone to (401) 331-1350 or via written correspondence to the address below, providing us with your name, postal address and/or email address:

Family Service of Rhode Island (FSRI)
c/o Development Office
PO Box 6688
Providence, RI 02940

FSRI may also share information with consultants and affiliates for internal business purposes and may divulge personal information if such information is subpoenaed. In some situations, your personal information may be used on a confidential basis with third parties who perform a particular service on our behalf, such as sending emails.

California Residents: California Civil Code Section 1798.83 permits California residents to request information about the disclosure of their personal information to third parties for those parties’ direct marketing purposes. To make such a request, please send an email to Email from spam bots will not be received. 

Contacting the Web Site

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, you can contact:

Family Service of Rhode Island (FSRI)
c/o Development Office
PO Box 6688
Providence, RI 02940

You can also send an email to: Email from spam bots will not be received. 

C. How we protect the Information/Security

FSRI strives to protect the Personal Information and ‘Other Information’ transmitted through this website from loss, misuse and unauthorized access, disclosure, alteration or destruction through the use of firewalls and virus/intrusion detection software to protect our servers. We offer a secured website (“https:”) utilizing SSL (Secure Sockets Layer) security technology for establishing an encrypted link between our web server and your browser. This link ensures that all data passed between the web server and browsers remain private and integral.

All donations made through our website are processed using a standard SSL encrypted payment system that is Payment Card Industry compliant.

Since no security system is impenetrable, we cannot guarantee the security of our databases, nor can we guarantee that the information you provide will not be intercepted while being transmitted to and from us over the Internet. Our Site contains links to other Web sites. Please note that when you click on one of these links, you are entering another Website for which FSRI has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different than ours.

Personal Privacy Policy Changes

Although most changes are likely to be minor, FSRI may change its Privacy Policy from time to time, and at FSRI’s sole discretion. FSRI encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a account, you should also check your blog’s dashboard for alerts to these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.