Family Service of Rhode Island (FSRI) is committed to providing quality services and programs for the community.  With that in mind, we need your feedback about how you view our service delivery. Individual survey results will remain confidential. Only aggregate results (no names will be used) will be reported. If you have any questions or comments regarding this process, please contact the Office of Quality Management at (401)331-1350.  To contact them by email, please click here. Thank you!

If you are a current or former client, we have a specialized survey for you.  Please contact the Office of Quality Management.   Thank you!

Name of Organization:
Name of Contact Person:		Telephone:
May we contact you regarding this survey?    y    n
Please check the box which best describes your relationship with FSRI:
Client Referral Source	Grant Funder/Administrator	Agency Trainer
Community Partner	Contract Provider	Other, specify:
How long have you had this association (length of time in months or years): months   years
Who is your primary contact person(s) at FSRI:

Please indicate the extent to which you agree or disagree with the following statements:
FSRI's services meet my needs and the needs of my organization.
Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
FSRI's services help my organization to achieve its mission.
Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
FSRI is effective in communicating with its stakeholders.
Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
There is an opportunity to provide feedback to FSRI about its services.
Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
FSRI is adequately staffed to meet consumer/stakeholder demands.
Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
How would you rate the quality of FSRI's services compared to one year ago?
Much Worse	Worse	About The Same	Better	Much Better
Overall, how would you rate our (FSRI's) employees' understanding of our Agency's services?
Among The Worst	Worse than Average	Average	Better than Average	Among the Best
Overall, how would you rate our employees' willingness to go "above and beyond" to serve you?
Among The Worst	Worse than Average	Average	Better than Average	Among the Best
Overall, how would you rate the friendliness and courtesy of our employees?
Among The Worst	Worse than Average	Average	Better than Average	Among the Best
What one or two things have we done well in the past year that you can provide feedback about?
What are two things that we could do to improve your level of satisfaction with our services?
Additional Comments:
As a matter of validation, please enter in the characters you see in the box in the form field below.