Family Service of Rhode Island, Inc., is a non-profit organization that provides a wide array of social, medical and educational services to primarily low-income children, adults and families in every Rhode Island community, and in Massachusetts and Connecticut communities along the Rhode Island border. We were founded in 1892, which makes us one of the oldest non-profits in Rhode Island.
Below is a list of frequently asked questions about the agency. If your question is not answered, please email it by clicking here and we will answer it as quickly as possible.
Q. How many employees? What's the size of your budget?
We have about 300 employees and a $22 million annual budget.
Q. So you're not a government agency?
No. We're a private non-profit governed by a board of directors. All members of the board are volunteers.
Plus, we have other volunteers who help in other ways, from tending the lawn of one of our group homes for abused children to assisting us in fund raising. We're very grateful for the support we receive.
Q. Are you affiliated with any larger organizations, such as a national family service association?
No. We are an independent, Rhode Island-based non-profit organization.
Q. How many people do you serve a year?
Usually in the range of 9,000 children and adults from across the Rhode Island area.
Q. Do you have a mission statement?
Yes. Please click here .
Q. Do you serve only Providence, Rhode Island?
No, we are statewide, including Aquidneck Island, Westerly and other areas not in the immediate neighborhood of Providence.
Q. Didn't another agency recently merge with you?
Yes, AIDS Project RI, in mid 2008, merged with us, becoming a division of Family Service of Rhode Island. In 2007, Lucy's Hearth became an affiliate.
Q. Do you provide services in different languages?
Yes. A number of languages are spoken by staff, including Spanish, Portuguese, Creole, Laotian, Thai, Mandarin, French, German.
Q. How culturally diverse are your services?
We are committed to providing services sensitive to the cultural and language diversity of those we serve. As part of this effort, we have adopted policies and procedures reflecting the federal Office of Minority Health's Culturally and Linguistically Appropriate Services in Health Care standards.
About half of the people we serve belong to minority communities.
Q. You are accredited by the Council on Accreditation . What does that mean?
It means we meet the standards of a national accrediting organization which evaluates and accredits non-profits across the nation. Accreditation is voluntary, but we feel it's a way the people we serve and our donors and funders can be assured that our work is of the highest quality.
Q. Are there other standards Family Service of Rhode Island meets?
Yes. For example, we adhere to the regulations of the federal Health Insurance Portability and Accountability Act, often called HIPAA, and have adopted policies and procedures reflecting the Sarbanes-Oxley Act. We also have a code of ethics in accord with national, regional, state and local licensing and regulatory bodies. We provide our clients with information about their rights and responsibilities, privacy and related subjects pertaining to the services they receive.